CMMS Support Supervisor

in St. Louis, MO

CMMS Support Supervisor Job

Job Description Job Attributes+

  • Job ID

    271297

  • Req #

    HRD114825

  • Job Location

    9301 Olive Boulevard
    St. Louis, MO 63132, US

  • Job Category

    Customer Experience

Join the industry leader to design the next generation of breakthroughs

The CMMS Support Supervisor is responsible for maximizing customer support of end users of the IRIS CMMS Solution, process improvements, and database setup and configuration specific to our growing customer install base. It will allow for increased oversight specific to daily support requests and initiatives allowing for maximized focus on customer satisfaction, process improvement, and solution enhancements. Promotes and nurtures a strong team environment.

In this role, the Supervisor must be able to oversee, delegate, plan, communicate, and train in a professional, courteous and effective manner, both written and verbally. Utmost Sense of Urgency with ability to problem solve and troubleshoot engineering related matters in a fast-paced environment. Develop and maintain strong working relationships with key clients, vendors and staff.

Key Responsibilities

Customer Support & Troubleshooting

  • Internal performance reporting and KPI utilizing internal ticketing system
  • Customer Support for custom reporting requests
  • Leader within the team benchmarking and verifying data integrity with data entry, asset records, preventative maintenance scheduling, setup of inventory stockrooms, scheduled reporting, KPI dashboards, and workflow automation
  • Standardization on customer support with status meetings and best in class reporting on a standard frequency to ensure alignment on customer goals and project scope and schedule compliance
  • Communicates with customers, both internal and external, on needs and issues related to CMMS
  • Troubleshooting and ability to manage multiple tasks with shifting priorities

Process Improvements

  • Works with team on continuous improvement initiatives of the CMMS
  • Develops and recommends procedures for best practices with use of CMMS
  • Plan, evaluate, and improve the efficiency of business processes and work flows to enhance speed, quality, and efficiency
  • Works with team to identify training opportunities along with developing training content and plans for customers both internal and external

Database Population & Configuration

  • Data entry and population of IRIS instances
  • Configuration of software application to meet customer objectives
  • Develops and implements workflows in IRIS to meet customer objectives
  • Configuration and development of customer reports and KPI dashboards

YOU MUST HAVE

  • Associate's Degree
  • 5+ years of experience in database management
  • 2+ years of experience with CMMS / EAM administration
  • Strong and knowledgeable in Microsoft Office including MS (Excel, SharePoint, Teams, PowerPoint, Visio, Outlook, Word)
  • AutoCAD experience

WE VALUE

  • CMMS/ EAM Software Training Certification Preferred
  • CMRP or equivalent Certification for Lifecycle Asset Management
  • Tableau BI experience preferred
  • SQL experience preferred

Additional Information

  • Category: Customer Experience
  • Location: 9301 Olive Boulevard, St. Louis, MO 63132 USA
  • Exempt

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